What Is Your Production Process?

Our production process includes the following steps to ensure quality and efficiency:

1. Order Confirmation – Our office confirms and processes your order.
2. File Preparation – Design and production files are created.
3. Side Band Printing – The side band is printed according to specifications.
4. Panel & Base Engraving – Front panels and base plates are precisely engraved.
5. LED Installation – LED lights are pasted and soldered.
6. Panel UV Coating – The panel surface is treated with UV printing or coating.
7. Panel Sealing – The panel is sealed with glue for durability.
8. Product Assembly – All components are carefully assembled.
9. Back Frame & Plate Installation – Back frame and backing plate are installed.
10. Packaging – The product is securely packed for shipping.
11. Shipping – We arrange delivery via your selected logistics method.

What Materials Are Used in Your LED Illuminated Signs?

We use a combination of high-quality materials to ensure durability, brightness, and a premium finish for both front-lit and backlit LED signs:

Front-Lit Signs

• Front Panel:
  Made from PC (polycarbonate) sheets with a UV coating on the surface for enhanced weather resistance.
  PC is more flexible and impact-resistant than acrylic, making it less prone to cracking or damage.
• Starlight Series Panels:
  Made from PETG, a high-performance polymer, where the front and side are seamlessly printed as one piece, creating a smooth, integrated look.

Backlit Signs

• Front Panel Options:
  • PC sheets with UV coating for a clean, modern look
  • Brushed stainless steel with inlaid design, offering a more premium, upscale appearance

Side Material (All Signs)

• All side panels are made from PETG, known for:
  • Excellent strength and toughness
  • High light transmittance and clarity
  • Chemical resistance
  • Scratch resistance
  • Long-term durability

Back Panel

• Standard option: 4mm high-density PVC board (also known as foam board or Sintra board)
• For signs that also need to be backlit, we use 4mm milky white or clear acrylic for better light diffusion

Lighting

• All signs use LED modules inside for energy-efficient, bright, and long-lasting illumination.

Back Panel:

Typically uses 4mm high-density PVC board (also known as foam board or Sintra board).

If backlit is required, we use 4mm translucent or white acrylic instead to allow light diffusion.

Lighting:

All signs are illuminated using high-efficiency LED modules for bright, energy-saving performance.

What Accessories Are Included with the Product?

Transformer
A required component. Available in 400W or 100W (400W is most commonly used).

Paper Template
Required for installation (provided free of charge). Not needed for products with track letters, pre-mounted frames, or backing boards.

Screws (Plastic/Iron)
Required for installation (provided free of charge). Not needed for track letters, pre-mounted frames, or backing boards.

Controller
RGB options available: standard 7-color light or dynamic color-changing light.

Dimmer
Optional, available upon customer request for adjusting brightness.

Track
Exclusive for track letters (available in black or white). Length options: 3m / 2m / 1m. Size: 2.5cm wide × 2cm high.

Clips
Exclusive for track letters (available in black or white). Length options: 10.8cm or 21.6cm.

Power Connector
Exclusive for track letters (available in black or white). Length: 10cm. Used to connect the track system to the transformer.

Wiring: Black/White = Positive; Blue/Brown = Negative.

Hanging Rod
For suspending track letters (available in black or white). Telescopic rods in two sizes: 20–50cm and 60–100cm.

Hanging Wire
For suspending track letters. Adjustable length. Not recommended for oversized signage.

Transparent Wire
Charged by the meter. Up to 5 meters are provided free of charge.

What Are the Color Options for the Sign Face Panel?

The face panel colors can be customized.
Please refer to the color chart below for available options.

Color Temperature

• What is 10000K color temperature?

10000K is an ultra-cool white light with a bluish tint, suitable for displays, decoration, or environments requiring high brightness and cool tones.

• What is 6500K color temperature?

6500K is standard cool white light, close to daylight, commonly used in offices and commercial lighting.

• What is 4500K color temperature?

4500K is a neutral white light with a soft tone, ideal for homes and relaxing spaces.

• What is 3500K color temperature?

3500K is warm white light with a yellowish hue, creating a cozy and comfortable atmosphere—perfect for bedrooms and dining areas.

• What is a mini colored light?

Mini colored lights are small-sized colored lamps commonly used for decoration and ambient lighting.

• What is RGB 7-color light?

RGB 7-color lights use red, green, and blue LEDs to create seven fixed color modes, suitable for festive or entertainment settings.

• What is RGB dynamic color light (Magic RGB)?

RGB dynamic color lights (Magic RGB) feature dynamic transitions like fading and jumping, offering a vivid and immersive lighting experience.

How Are the Products Packaged?

For products under 10KG
Each item is wrapped in protective bubble film and packed in a custom honeycomb cardboard carton.

For products over 10KG
Each item is wrapped in bubble film, packed in a custom cardboard carton, and then secured in a custom plywood carton for extra protection during shipping.

What Is the Typical Production Lead Time?

Our standard production lead time is 7 to 10 days, depending on the order quantity and complexity of the design.

What Shipping Methods Do You Offer?

We offer a variety of shipping options to meet your needs, including:

• International Express Couriers: DHL, TNT, FedEx, UPS
• Land Freight
• Sea Freight
• Air Freight

We’ll choose the most suitable shipping method based on your location, product size, and delivery timeline.

Installation Methods

1.  What is screw installation?

Screw installation involves directly fixing the product to the wall or other structures using screws. It is suitable for solid and stable surfaces.

2.  What is track installation and what are its types?

Track installation uses a track system to hang or fix the product, and includes the following types: 

– Ceiling mounted

– Back mounted

– Vertical mounted 

– Side mounted

3.    What is bracket (corner code) installation?

Bracket installation uses L-shaped metal brackets to secure the product to walls or frames, ideal for reinforcing support.

4.    What is back adhesive (glue) installation? 

Back adhesive installation involves applying structural or sealant glue to the back of the product for adhesive mounting, suitable for no-drill surfaces.

5.    What is backboard installation?

Backboard installation means attaching the product to a backboard first, then installing the whole unit to the desired position. This method allows for easier removal or maintenance.

6.    What is back frame installation? 

Back frame installation uses a frame (usually metal or other strong material) to support and mount the product, ideal for large or heavy installations.